FAQs

Ordering

Due to the unique nature of most of our items, we don't have an online ordering system.  While some of the items we sell are relatively straightforward, many of the mast solutions we sell are customized in some way for each customer.  As a result, we prefer phone orders.  We also take orders by e-mail, but do not currently have a secure way to handle credit card information electronically.  We do also accept Paypal.  Our complete contact information is on the about us page.

Shipping

We ship smaller items via UPS and manuals with the US Postal Service.  With the exception of manuals where the prices include postage, we charge the actual shipping cost from zip 14519.  Larger items ship truck freight.  Some larger items may have additional packaging costs which are specifically outlined in the item description.

Some specific notes on truck freight.  As a general rule we ship freight prepaid to avoid any issues with the proper discount being applied to the order.  Truck shipments to a commercial address are less expensive.  Residential delivery charges add $80 to $100.  Liftgate service is also about $80, if needed (not useful for most masts due to length).

Items are always available for pickup at our warehouse with an appointment.  We will also bring requested items to hamfests we plan to attend when space permits.

Availability of Material

Almost everything we offer is from a surplus source. As a result, there is no guarantee of availability beyond our current inventory.  We get asked on a regular basis when we expect to get a particular item back in stock and it is rare that a specific answer can be given.  Pricing can also change suddenly for a variety of reasons.  The bottom line is that if you see a great deal today, it may not be there tomorrow.  If you are considering an item for a future project, we will be happy to provide information on our current inventory position to help determine how long it might be available.

Terms and Conditions

All orders must be prepaid. If your organization needs terms, please call to make arrangements. All material is subject to prior sale. Orders delivered within New York State are subject to the appropriate sales tax. All material is FOB Ontario, NY unless otherwise stated in the item description.

Most material is offered as-is with no warranty.  However, most complete mast kits are guaranteed to be operational and without major defects for 30 days.  Additional warranty terms are available on refurbished products and custom value added services.  Please inquire if you need special warranty terms.